Shipping & Returns
DELIVERY Orders placed before 2pm will be shipped the same day. Orders after 2pm will go out the following day.You should then receive your goodies within 2-4 days after receiving your despatch notice email - please allow up to 5 working days in total, though it's usually much quicker!
UK - Delivery costs are £3.95 per order, but we’ll give you Free p&p for orders over £60!!
Orders are sent by via Royal Mail 2nd Class postal service so please allow 2-4 working days to receive your order.
EUROPE - Delivery costs are £11.95 per order.
Orders are sent by Royal Mail International Tracked & Signed service. Please expect your goodies to be delivered an estimated 10-12 working days from your order date.
WORLDWIDE - Delivery costs are £14.95 per order.
Orders are sent by Royal Mail International Tracked service and are subject to any necessary customs processing. Therefore please expect your goodies to be delivered an estimated 15-16 working days from your order date.
(Please note that Pickle London do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.)
RETURNS AND EXCHANGES
XMAS GIFTS - Items ordered from November 16th onwards can be exchanged until Friday Jan 11th. In the event we do not have the size you need, a credit note will be issued.
( Refunds remain our standard 14 day period).
Please read our sizing details carefully - it costs a small business like us a lot of money to exchange and re-ship goods as we have to pay our warehouse to receive your return, process it, and ship out a new order - 3 lots of fees just to swap a size !
As we give to charity too, often it means we lose money on your order, so we hope that by providing detailed size guides your item will fit perfectly right away !
If you wish to return or exchange your goods, please return them within 14 days of the date of despatch, to the address below. Any returns received after the 14 days have expired cannot be actioned and will be returned to you at your cost.
Items must be unworn and in perfect, resale condition with the swing tag still attached and the original despatch note, with the Returns information completed as directed. Please note that strong perfume smells on garments means we are unable to re-sell, and so the item will not be eligible for exchange or refund.
The customer is responsible for return shipping charges. We recommend using a recorded postal service as Pickle London are not liable for any items that go missing en route back to us.
Once we receive your return ,you will then receive a refund or new shipping notification within 7 working days of receipt, and refunds credited back to the method you paid with. Please don't chase us until 7 days have expired, as we will be processing it and will be sure to notify you as soon as your refund or exchange has been actioned.
EXCHANGES: We can only exchange for the same item in another size,or for another item of the exact same price. The replacement item/size, if available, will be shipped to you free of charge (once per customer). (UK ONLY. Sorry but we cannot offer free shipping for any international exchanges and would require the customer to pay shipping costs for replacement item). Please use the form that comes with your order to mark your exchange request.
Alternatively, please mark REFUND and the reason for returning.
To : Pickle London c/o V Depot
Honingham Thorpe Business Park, Norwich Road, Colton, Norfolk, NR9 5BU
If any of this is unclear or you need to ask a particular question, please email us on hello (at) picklelondon dot com
Thank you! x