Shipping, Returns & FAQ's

SALE ITEMS
In order to keep Sale prices so low, we cannot offer free exchanges on sale items. Please check sizing carefully before ordering. In the event you request an exchange on a sale item, a shipping fee of £3.95 would be payable. 

DISCOUNT CODES
Occasionally we will offer promo discount codes, these can only be used once per customer, and only one code at a time can be used per order,  and must be input at the checkout stage before you make payment. Missed codes cannot be applied or refunded after your order is placed if you fail to do so. Only one code can be used per order. 
DELIVERY
Orders placed before 1pm Monday to Friday will be shipped the same day. During very busy times like Sale and New Launches there may be a 1 or 2 day delay. Orders after 1pm will go out the following working  day.

SHIPPING OPTIONS:
UK - Delivery costs are £3.95 per order, but we’ll give you Free p&p for orders over £60!!

Orders are sent by via Royal Mail 2nd Class postal service so please allow 2-4 working days to receive your order. Sometimes delays can mean it is up to 7 days before royal mail deliver, so please don't chase until 7 days have expired.

UK-Next Day Delivery is £6.95.  Orders must be placed before 1pm , Monday to Thursday only.  Orders placed before 1pm on a Friday are delivered Monday. There is no Saturday delivery from DPD. You will be emailed a tracking code once your parcel has been processed by the courier.

EUROPE - Delivery costs are £11.95 per order.
Orders are sent by Royal Mail International Tracked & Signed service. Please expect your goodies to be delivered an estimated 10-12 working days from your order date.

WORLDWIDE - Delivery costs are £14.95 per order.
Orders are sent by Royal Mail International Tracked service and are subject to any necessary customs processing. Therefore please expect your goodies to be delivered an estimated 15-16 working days from your order date.
(Please note that Pickle London do not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.)


RETURNS AND EXCHANGES 
 If you wish to return or exchange your goods, please return them within 14 days of the date of despatch, to the address below. Any returns received after the 14 days have expired cannot be actioned and will be returned to you at your cost.

Items must be unworn and in perfect, resale condition with the swing tag still attached and the original despatch note, with the Returns information completed as directed. Please note that strong perfume smells on garments or make up staining means we are unable to re-sell, and so the item will not be eligible for exchange or refund.

The customer is responsible for return shipping charges. We recommend using a recorded postal service as Pickle London are not liable for any items that go missing en route back to us.

Once we receive your return, it will be processed within 7 working days of receipt. You will then receive either a refund confirmation OR a new shipping notification, by email. All refunds credited are back to the method you paid with, within 7 working days of receipt, however your payment provider may then take additional time after our confirmation email reaches you to show this refund on your account, which we cannot control.

EXCHANGES
We can only exchange for the same item in another size.  The replacement item/size, if available,  will be shipped to you free of charge (once per customer- UK ONLY). 

Sorry but we cannot offer free shipping for any international exchanges and would require the customer to pay shipping costs for replacement item.
Please use the form  that comes with your order to mark your exchange request. If you do  not have the form , please include the original order number and full name of the person who ordered/paid. We cannot process without this
REFUNDS: as above, but  please mark REFUND and the reason for returning.
To : Pickle London, Returns & Exchanges,  c/o V Depot
Honingham Thorpe Business Park, Norwich Road, Colton, Norfolk, NR9 5BU

If any of this is unclear or you need to ask a particular question, please email us on hello (at) picklelondon dot com

Thank you! x